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USER AGREEMENT

1. Legal Information

Crypto Office is a product of the company «SoftVision Innovations S.A.» (hereinafter referred to as the "Company").
The Company is registered and operates under the laws of the Republic of Panama.

Company details:
SoftVision Innovations S.A.
Atrium Building, 27 floor, 02 office, 54 street, Samuel Lewis, Ave. Samuel Lewis,
Panama City, Republic of Panama
Tel: +971 52 725 0099
Email: info@crypto-office.com
License number: 155765203

Crypto Office provides services via the Telegram bot @officeapp, the Telegram Mini App, and the web interface at https://crypto-office.com/.

2. Introduction

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING Crypto Office OR ANY SERVICE OFFERED BY THE PLATFORM.

By using Crypto Office through Telegram or the website, you agree to comply with this User Agreement (“Agreement”).
This Agreement defines the relationship between the User (“you”) and the Company regarding your access to and use of Crypto Office services.

3. Eligibility

By accessing Crypto Office, you represent that:

  • You are at least 18 years old;
  • You are legally capable of entering into contracts;
  • You act on your own behalf;
  • All data you provide is accurate and up to date.

The Company may request limited identification information from users only in exceptional cases, such as when required by a partner service (e.g., liquidity provider) or by applicable law to resolve a specific compliance issue.
The Company does not conduct regular KYC verification of users and does not store identification documents.

4. Scope of Services

Crypto Office provides tools for professional cryptocurrency management, including:

  • Cryptocurrency exchange;
  • AML checks on cryptocurrency wallets;
  • Creation and management of main and transit wallets;
  • Accounting and bookkeeping;
  • Employee salary payments;
  • Energy purchases on the TRON network;
  • Bulk transfers and automated payouts;
  • Wallet monitoring services;
  • Checks and Invoices;
  • Contact Management;
  • Referral System;
  • Connection Analysis.

The list of services and associated fees is dynamic and may change.
Current limits, fees, and available features are always visible in the Settings section of the bot or on the website.

5. Compliance and AML/KYC

Crypto Office complies with applicable AML regulations and partners with certified third-party providers for blockchain analysis and wallet screening.

The Company does not collect or store user KYC data by default.
However, in rare cases — for example, if funds are frozen by a partner exchange or if required by law — the Company may temporarily request or transmit minimal identifying information necessary to resolve the issue.
Such data, if collected, is deleted once the case is closed.

6. Security and Confidentiality

The user is responsible for maintaining access to their Telegram account, which is used to log in to Crypto Office, and for preventing third parties from obtaining access to it.

The Company ensures the protection of user data and funds through technical and organizational security measures, including encryption and access control.
Crypto Office is responsible for the security and protection of the main wallets managed within the platform.

The user must not share access to their Telegram account or any other authentication method linked to Crypto Office with third parties.
The Company cannot guarantee complete protection against external technical failures, including those related to Telegram or blockchain infrastructure.

7. Acceptable Use

You agree not to use the platform for:

  • Money laundering, terrorism financing, or other illegal activities;
  • Illegal gambling or high-risk operations;
  • Circumvention of sanctions or fraud;
  • Actions that may disrupt the service.

The Company reserves the right to limit, suspend, or terminate access in case of violations

8. Liability Disclaimer

The Company is not responsible for:

  • Telegram or blockchain network outages;
  • Price volatility of cryptocurrencies;
  • Losses due to incorrect user input or external service failures.

Crypto Office is not responsible for errors arising from incorrect user-provided data or instructions, such as wrong wallet addresses or other information provided by the user for transaction processing.

All operations are performed at the User’s own risk.

9. Fees and Refunds

All actions in the bot that require a service fee — such as transfers, wallet operations, or other platform functions — are charged a fixed fee.
This fee is always displayed in advance before confirmation and does not change after approval. There are no hidden or background charges.

When performing currency exchanges, two rate options are available:

  • Fixed rate: the exact amount to be debited is shown before the transaction is confirmed. The rate is locked in at the moment of exchange, ensuring a predictable result.
  • Floating rate: the rate is dynamic and may change based on market conditions. This option typically provides a slightly lower fee but may result in small variations in the final exchanged amount.

All transaction fees are shown prior to confirmation.
Once confirmed on the blockchain, transactions are final and non-refundable.
The current fee structure and limits can always be viewed in the Settings section of the platform.

10. Referral Program

Crypto Office offers a referral reward system with 3 levels. The first level offers a 15% reward, the second level offers a 5% reward, and the third level offers a 2% reward.

The Company may modify the program’s terms, rewards, or structure at any time.

11. Data and Privacy

Crypto Office stores only minimal user data — Telegram ID and operational history — required for service operation and compliance.
Full details on processing are outlined in the Privacy Policy at https://crypto-office.com/privacy.

12. Governing Law

This Agreement is governed by the laws of the Republic of Panama.
Any disputes shall be resolved exclusively by the competent courts of Panama City.
In case of translation discrepancies, the English version prevails.

13. Amendments

Crypto Office may amend the Terms and Conditions at any time. We will notify you of such changes by publishing a new version of the Terms and Conditions.

By continuing to use the service, you agree to any updated terms.

14. Contact

SoftVision Innovations S.A.
Email: info@crypto-office.com
Telegram: @officeapp
Website: https://crypto-office.com/