Press Enter to skip to the main content

Privacy policy

1. General

Crypto Office (hereinafter referred to as the "Company") provides this Privacy Policy for users of the Telegram bot @officeapp (hereinafter referred to as the "Bot") to inform them about the collection, use, and protection of personal data.

This Policy applies equally to the Telegram bot, Mini App, and the website https://crypto-office.com.
By using any of these services, you consent to the processing of your information as described below.

2. Data Collected

2.1. Telegram Profile Data

During interaction with the Bot, the unique Telegram user ID, username, profile photo, and other data available through the Telegram API are collected.
This information is used solely to identify users and provide services.

2.2. Transaction Data

When you perform operations such as exchanges or transfers, Crypto Office may record wallet addresses, transaction hashes, and currency types.
This information is necessary to execute transactions and comply with AML requirements.

2.3. AML/KYC Data

Crypto Office does not collect or store identity documents by default.
In rare cases — for example, if requested by a partner exchange (such as liquidity provider) or by law enforcement — the Company may temporarily request identifying information to resolve a specific issue.
Such data is used exclusively for that purpose and deleted once the case is closed.

2.4. Activity Logs

Information about user actions in the Bot, including commands sent and operations performed, is collected.
This is used to ensure proper system operation and technical support.

2.5. Minimal Storage Principle

The Platform stores only Telegram ID and transaction history necessary for compliance.
No additional personal or financial data is permanently retained.

3. Use of Data

Data is used for:

  • Providing Crypto Office services;
  • Technical maintenance and system improvement;
  • Responding to legal or regulatory requests when required by law.

4. Data Sharing

The Company does not sell or share user data except in these cases:

  • Legal Requirements: upon valid request by competent authorities in accordance with Panamanian law;
  • Third-Party Compliance Providers: to conduct AML screening where required, transferring only on-chain data.

5. Data Retention

Data is stored only as long as necessary to:

  • Fulfill legal and operational purposes;
  • Meet AML retention obligations;
  • Handle customer support requests.

Afterward, data is deleted.

6. Security

The Company implements encryption and access control to protect your information.
However, transmission over the internet, including Telegram, cannot be guaranteed 100% secure.

7. User Rights

You have the right to:

  • Request access to or deletion of your data;
  • Request correction of inaccurate information;

Requests can be made via the official contact channel or email: info@crypto-office.com.

8. International Data Transfers

Data may be processed or stored on servers located outside Panama, in jurisdictions with equivalent data protection standards.

9. Changes to this Policy

The Company reserves the right to amend this Privacy Policy.
Updates take effect immediately upon publication on the official website.
Continued use of the Platform means acceptance of the revised Policy.

10. Governing Law and Contact

This Policy is governed by the laws of the Republic of Panama.
For any questions, please contact:

SoftVision Innovations S.A.
Atrium Building, 27 floor, 02 office, 54 street, Samuel Lewis, Ave. Samuel Lewis,
Panama City, Republic of Panama
Tel: +971 52 725 0099
Email: info@crypto-office.com
Website: https://crypto-office.com