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AML/KYC Policy

1. Purpose

This AML/KYC Policy establishes the principles and internal rules applied by SoftVision Innovations S.A. (“the Company”) to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) standards applicable to its activities through the Crypto Office platform (Telegram bot, Mini App, and website).

2. General Principles

Crypto Office operates as a self-service platform for cryptocurrency management and exchange.
AML and KYC controls are implemented to:

  • Prevent the use of Crypto Office for illegal activities;
  • Detect and stop suspicious transactions;
  • Support global compliance efforts while maintaining user privacy.

3. AML Procedures

3.1. Automatic AML Checks

Crypto Office performs automatic AML screening for every exchange or send-with-exchange transaction.
These checks are executed through a certified third-party AML operator under a strict NDA (Non-Disclosure Agreement) with the Company.

The system analyzes blockchain addresses involved in transactions and evaluates them against global risk indicators and blacklists (including FATF, OFAC, and similar lists).

If the AML report identifies risk flags (e.g., “high risk,” “sanctioned entity,” “mixing service,” or “fraud source”), the user is immediately notified in the interface before completing the transaction.

3.2. On-Demand AML Checks

Users can manually request AML verification for:

  • Their own cryptocurrency addresses;
  • Third-party wallet addresses;
  • Individual transactions on supported networks.

Upon request, the system generates a risk report that can be viewed directly in the bot or downloaded for compliance documentation.

3.3. Reporting and User Notification

If suspicious activity is detected, Crypto Office may:

  • Notify the user of potential risks;
  • If the AML check detects risk flags for a specific address or transaction, the Company may halt that particular exchange or send-with-exchange operation.
    In such cases, funds remain fully available to the user, and the user may withdraw them or use other wallets within the platform.
    The restriction applies only to the flagged transaction or address and does not affect other user operations or wallets.
  • Retain transaction data temporarily to comply with investigation requests (if officially received).

The Company does not independently report user data to authorities unless required by a formal written request from a competent jurisdiction.

4. KYC Procedures

Crypto Office does not conduct regular KYC verification of users.
However, in exceptional cases (e.g., funds frozen by liquidity provider or required by law enforcement), the Company may request minimal identification information solely to resolve the issue.

Such data, if collected, is processed confidentially and deleted once the matter is resolved.

5. Data Handling and Storage

All AML analysis results are generated and stored by the third-party operator.
Crypto Office does not retain detailed AML reports, only risk status indicators and transaction IDs.

No personal identity documents are stored by the Company.

6. Training and Internal Controls

All staff members and compliance partners involved in AML processes receive ongoing training on AML/CTF standards, blockchain forensics, and risk mitigation procedures.

Internal controls ensure:

  • Confidential handling of compliance data;
  • Adherence to NDAs with third-party AML providers;

7. Governing Law

This AML/KYC Policy is governed by the laws of the Republic of Panama.